Scarce agents, repetitive queries
The same coverage and claim-status questions, answered one at a time, nine to five, by the people you can least afford to have doing it.
The problem ›
The knowledge exists. It just isn't in the conversation.
Coverage questions, claim status, product info — the answers live in your policy docs, help centre, and rating engine. They're not reachable where the customer actually is.
Leads leak after hours
Prospects arrive on WhatsApp, web and social at all hours. Questions go unanswered, and the lead is gone before anyone captures a name.
Generic bots hallucinate or deflect nothing
An invented premium is a liability when the subject is money and claims. A rigid decision tree just frustrates the customer into calling anyway.
The insight ›
Don't bake pricing into a chatbot.
We don't replace your systems. We read from them.You stay in control.
People
Your customers reach out on the channels they already use.
- Web Widget
- Telegram
SpiqaThe intake layer
One agent, all channels
Consistent experience across every channel.
Answers only from your documents
We ground every answer in your own content.
Captures leads before they leave
Never miss an opportunity.
Handoff to humans when needed
Full transcript and context, seamlessly.
Custom Actions
MCP Servers
Read-only Database Connections
Your Systems
Source of truth
Your systems own the data, rules and outcomes.
- Rating engine
- Policy administration
- Claims system
- Ticketing & CRM
- People ask
- Spiqa retrieves what's needed
- Your systems return the result
- Spiqa explains it back and continues the conversation
Spiqa reads. Your systems remain authoritative.
We never store your data as the source of truth. Decisions stay with your systems and your people.
The platform ›
Knowledge, tools, channels, insight — configured, not custom-built.
Multi-tenant from the ground up: organisations, teams, roles, billing, analytics and a public API. Your implementation team configures it; there's no bespoke engineering for the common case.
Knowledge / RAG
PDF, DOCX, XLSX, PPTX, website crawl, and help-centre import from Freshdesk, Zendesk, Notion and Google Drive — with advanced table and OCR parsing.
Tools & actions
Custom HTTP Actions, MCP servers, read-only Postgres / MySQL / SQL Server, in-chat forms, scheduling, ticket handoff and web search.
Contacts & CRM
One end-user directory across every channel — tags, notes, custom attributes, and encrypted secret attributes for sensitive fields.
Analytics
Chat volume, sentiment, deflection rate, tool usage — plus an unanswered-query backlog that tells you exactly which content gap to fill next.
See it run against your own stack.
We demo on our sandbox, then map it to your systems — customer intake or an internal research agent. If it fits, we scope a pilot with success criteria agreed in writing.
Book a demoOne agent, your priority use caseOne tool integrationSuccess criteria up front